Refund policy

 

RETURNS POLICY

Customer satisfaction is important to us, and therefore we allow 15 days for return or exchange of your online purchases.

To be eligible for a return, your items must be unused and in the same new condition that you received them. They must also be in the original packaging, with tags, including the receipt or proof of purchase.

Please see our Shipping returns below on how to send your items back to us.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned items. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed by us within 5 business days and the information will be sent to the credit card company used for the original purchase.

Sale items 

Only regular priced items may be refunded, sale items cannot be refunded.

Replacements

We will replace new items if they are defective or damaged, and ask you to send a photo of the defect to info@ontyte.com within 7 days of receipt of your order. If we determine that the defect or damage is due to our production or delivery, then we will replace the items for you at no cost.

Gifts

If the items were marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned items are received, a gift certificate will be mailed to you.

If the items were not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund only to the gift giver, who will find out about your return.

Shipping returns

Returned items should be mailed to: ONTYTE LLC, 301 W. Summit Ave, Charlotte, NC 28203 USA.

You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.